| PHASES | Discover & Register | Listing Setup | Verification & Trust | Receive Requests ⚠️ | Confirm & Prepare | Parking Experience ⚠️ | Payment & Feedback | Post-Rental Reflection |
|---|---|---|---|---|---|---|---|---|
| KEY ACTIONS | Researches parking apps. Reads host reviews. Downloads chosen app. | Enters driveway details, pricing, availability and house rules. | Uploads ownership documents. Completes identity checks. | PEAK FRICTION Opens app. Reads booking request. Previews renter profile and vehicle. Decides whether to accept. |
Sends parking instructions via app. Adjusts availability calendar. | PEAK FRICTION Monitors via app. Checks driveway. Handles any issues if they arise. |
Views payout status. Rates and reviews the renter. | Reviews earnings dashboard. Updates listing based on experience. |
| EMOTIONS | ||||||||
| PAIN POINTS | Fear of scamsUnclear rules | Unclear regulationsWhat to include | Safety & legal concerns | Uncertainty about whom to accept | MisunderstandingsLast-minute changes | Neighbor complaintsProperty damageRule violations | Delayed payoutUnfair reviews | Incidents may reduce willingness to continue |
| DESIGN DECISION | ➡️Trust indicators + legal FAQ in onboarding | ➡️Listing wizard with smart defaults + city-specific tips | ➡️Step-by-step verification with instant badge | ➡️Renter profile + vehicle + verified badge shown before accepting · MVP priority | ➡️Pre-written message templates + booking change alerts | ➡️Incident report button always visible · Photo check-in/out documentation · MVP priority | ➡️Payout tracker with timeline + automated payment release | ➡️Host dashboard with earnings + listing improvement suggestions |
| PHASES | Awareness & Search | Compare & Select | Book & Pay | Prepare & Travel | Arrival & Parking ⚠️ | Leave & Checkout | Payment & Review |
|---|---|---|---|---|---|---|---|
| KEY ACTIONS | Downloads app. Searches for parking near destination. Applies filters. | Reads host rules & instructions. Checks availability, price and reviews. Selects spot. | Books and pays via app. Receives booking confirmation and arrival instructions from host. | Gets into car. Opens navigation. Checks reminders. May message host. | PEAK FRICTION Arrives near address. Locates the driveway. Parks the car. Confirms check-in in app. |
Marks checkout. Optionally rates the host. | Sees payment cleared. Views receipt. Reads and edits own review. |
| EMOTIONS | |||||||
| PAIN POINTS | Unclear location detailsConfusing filters | Suspects outdated info | Fears app bugsPayment errorsUnclear instructions | Rule confusionWorries about instructions | Unclear rulesPoor signageNeighbor reactions | No major pain point | Late refundsUnfair ratings |
| DESIGN DECISION | ➡️Map overlays + filter by safety and host rating | ➡️Verified badge + last-updated timestamp on listing | ➡️"Verified spot" badge · Error-proof payment · Confirmation with instructions | ➡️Navigation deeplink + pre-arrival push with rules checklist | ➡️Photo-guided arrival in Active Booking · "Report Issue" always visible — never buried in menu | ➡️One-tap checkout + immediate rating prompt | ➡️Automated refund with timeline · Review flag / dispute option |